Contact us on 01792 655 264 or ideas@urbanfoundry.co.uk

Privacy

Privacy policy

By visiting this website, you are accepting and consenting to the practices described in this Privacy Policy which may be amended from time to time. If you use this website (“the/our Website”) you are agreeing that you have read, understand and agree to the following. If you do not agree to be bound by this policy at any time, you must not use the Website.

How we collect and use data from this website

We will only collect personal information about you where you explicitly provide it. Any information that you do provide is kept strictly confidential.

Examples of personal information include:

  • your name;
  • your address;
  • your telephone number;
  • your e-mail address;
  • information relating to your personal circumstances/opinions that we may collect in survey data.

For the avoidance of doubt, links to social media e.g. Twitter handles, are not considered to be personal information (for certain social media sites such as Facebook you can amend your settings to limit what others can see).

Any information we collect via our Website or through correspondence with you is used to provide you with any information, products or services you have requested, and to help operate our business and to improve the services and products that we offer you. We will use personal data about you for purposes such as:

  • managing the Website and access to it so it is presented in the most effective way for you and your computer;
    dealing with orders and accounts for the supply of our goods and services;
  • planning and managing our business activities, including analysing users’ preferences;
    research;
  • providing you with information about the products and services we offer including by way of email newsletter (subject to your preferences where possible);
  • providing you with information about specially selected third party products and services (if you consent to receive such information on registration), and
  • notifying you of any changes to our products and services.

There are only a limited number of circumstances where we may share some or all data about you that we hold with others; these are as follows:

  • with local agents such who assist us in the service we provide to you by for example hosting sites, or sending emails on our behalf. In these instances, we provide them with only the information they need to perform their function;
  • in the event that our business assets are ever sold to or purchased by another company (our data records are part of our business);
  • to other members of our group of companies;
  • to our joint venture partners licensees and designees;
  • if we are under a duty to disclose or share personal data about you in order to comply with any legal obligation at the request of public authorities, or in order to enforce or apply our Terms of Use to protect our rights and/or the property or safety of , our customers, or others; and/or
  • with your express consent.

So far as possible each disclosure will be subject to an obligation of confidentiality.

We may also share anonymised, aggregated data such as access statistics, with third parties such as advertisers. This will not involve the identification of individuals.

In all instances we comply with the UK Data Protection Act 1998 (as amended).

We are also Members of the Market Research Society and we follow their best practice guidance in the collection and use of data.

Use of Cookies

Cookies are pieces of information which a website transfers to your computers hard disk for record-keeping purposes. Cookies can make a web site more useful by personalizing information for visitors and by storing information about your preferences on our site. The use of cookies is an industry standard, and many major websites use them to provide useful features for their customers.

This website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies, to help the website analyse how users use the site. The information generated by the cookie about your use of the website (including your IP address) will be transmitted to and stored by Google on servers. Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage.

Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. By using this website, you consent to the processing of data about you by Google in the manner and for the purposes set out above.

Our use of this information is solely to monitor use of our website and will not contain information that can identify you as an individual.

Most browsers are initially set up to accept cookies. If you prefer, you can set your browser to reject cookies. However, you may not be able to take full advantage of our website if you do so.

We use tracking technology to better understand site traffic patterns and use. However, none of the information collected via tracking technology is personally identifiable information.

Data over the internet and other websites

The Internet is a global network – therefore there are cases where data about you travels globally and may not always be completely secure. We want you to know that if you provide us with data over the Internet, this is at your own risk.

By using the Website, you agree to and authorise us to process data in this way. However, please be assured that we do use commercially reasonable procedures and security features to prevent unauthorised access to your data.

Where our Website contains links to third-party websites please note that these have been included for convenience only. We do not control the content of any linked site and any personal data collected by such sites will be subject to the privacy policy of the third party operating that site. Please read any policy carefully before providing any personal information on such websites.

We do not accept any liability for your use of third-party websites.

Accessibility

We aim to make this website accessible and easy to use for everyone, no matter what browser you use, regardless of your level of ability, or if you have a disability.

While embracing new technologies, we also aim to:

  • ensure that users with a disability can gain access with their assistive software or computer settings; and
  • ensure users are pointed to the right direction to get information on how to customise their computers.

The site’s layout takes into account users who are blind or visually impaired and is compatible with popular screen reading software.
Our website accessibility is guided by the Worldwide Web Consortium’s (W3C) Web Content Accessibility Guidelines 1.0 (or as updated) and we strive to meet the AA standard wherever possible.

Maintaining an accessible site is an ongoing process and we are continually working to offer a user friendly experience. Where the highest standards of accessibility cannot be met we will aim to provide the information in an accessible format on request.

If you experience any problems with the site or if you have any comments, please email us.

Changing text size

The website is designed to let you change the text size and other display settings through standard browser settings. You can get information on how to do this by clicking here (external link).

Certain information on this site requires that you have the right software to view it. Below we have signposted you to some freely available viewers and readers. Please note that these links are placed here for your convenience, we do not endorse any of these products and others may be available. Any links are to external websites and visiting those sites and/or downloading materials from them or any other action off this site is wholly your responsibility.

Readers and viewers allow you to read file-types associated with commercial programmes without having the program installed on your computer. Readers and viewers can be large files but usually only need to be downloaded once. We have not linked to the following, but you may wish to search for one or more of these using your browser or search engine:

  • Word Reader for Linux
  • Adobe Acrobat Reader
  • Adobe Flash Player
  • Microsoft Word Viewer
  • Microsoft Excel Viewer
  • Microsoft PowerPoint 2007 Viewer

If you are using a screen reader or similar assistive technology to read our site, you may wish to use Adobe’s online conversion tool to create html versions of pdf documents. You can access it at the following URL:

http://www.adobe.com/products/acrobat/access_onlinetools.html (external link)

Disclaimer

Urban Foundry Ltd. strives, to the fullest extent possible, to provide accurate and updated content on this website. Unfortunately, there may occasionally be price changes, unavailable services and other unintentional errors on our site.

We reserve the right not to be liable for any errors or changes and neither Urban Foundry Ltd., nor any employee or representative of the company will be liable for damages arising from the use of this website or the products/services sold here as a result of any such unintentional errors.

Disputes, modification and review

Any dispute arising between a customer and Urban Foundry Ltd. will be settled by the Law in England and Wales and with the exclusive jurisdiction of the courts of England and Wales. By using this website you are consenting to this.

We reserve the right to modify this privacy policy at any time, so please review it frequently. If we make significant changes to this policy, we will notify you here and by a notice on the website in general.

This policy was last updated on 31st March 2015.